Account Deletion

Under Canadian privacy law (PIPEDA), you have the right to request deletion of your personal data at any time.

If you have an account, sign in and use "Request account deletion" at the bottom of your account page — that reaches us straight away. Otherwise, email hello@pristinegaze.ca from the address associated with your account, with "Account Deletion Request" in the subject line. We'll confirm receipt within 2 business days and complete deletion within 30 days.

Your name, email address, phone number and postal code. Your portfolio and your watchlist. Every support-chat conversation you had with us, in full — including the phone number you gave the chat. Any report request or enquiry you sent us. Your newsletter subscription. And your sign-in details, so you will not be able to sign in again. Your subscription history stays in our records with your name removed from it — what was bought and when, attached to nobody.

Your invoices. Canadian tax and business law requires us to keep business records, and an invoice carries the name and billing address it was issued to — both in our records and inside the PDF itself. So we will be plain about it: an invoice is the one place your name remains after deletion. We cannot remove it without destroying the tax record it exists to be. We keep invoices for 7 years from the end of your last subscription, and we use them for nothing else — no marketing, no profiling, no contact. We also keep our internal log of which staff member carried out your deletion. It records the action, not you: it refers to your account by reference number, holds no contact details, and exists so that we can show the deletion actually happened.

If you have an active paid subscription, deletion takes effect at the end of your current billing period. We won't refund the unused portion unless you also qualify under our 15-day refund policy.

Once deletion is complete we send one final email confirming it, listing what was removed and what was kept. That is the last email you will ever receive from us — afterwards we have no address to reach you at.