Frequently Asked Questions
Common questions about our subscriptions and research.
What does my subscription include?
Your subscription gives you access to the research bundle or membership you purchased. That includes all reports inside that bundle, every issue published during your subscription period, and direct access to our team for questions about the research. The exact list depends on which subscription you chose — your account page shows what you have.
How quickly will I receive new reports?
Reports are published on a regular schedule depending on the bundle. Some bundles deliver weekly, others fortnightly or monthly. We email you as soon as a new issue is published — the email tells you which report it is and links you to sign in. The research itself is never emailed: you read it in your account, which is where it stays behind your login.
Can I cancel anytime?
There is nothing to cancel — nothing renews automatically. Your subscription runs to its end date and stops, and we do not hold your card or charge you again. We email you seven days and one day before your access ends so it never stops without warning. If you would rather end it sooner, email hello@pristinegaze.ca; you keep access to what you have already paid for either way, with no fees.
Are you a registered investment advisor?
No. Pristine Gaze Canada is not a registered investment advisor, dealer, or portfolio manager in Canada. We are an information service publishing equity research under the general advice exemption. Our content is general information only — not personal investment advice. Before acting on anything you read, consult a registered financial advisor licensed in your province.
How do you select the stocks you cover?
Our research process combines fundamental analysis (cash flow quality, balance sheet strength, management track record), technical timing (chart structure, volume patterns, sector rotation), and risk discipline (position sizing guidance, downside scenarios, what would change our view). We cover the sectors that matter on the TSX and TSXV — Financials, Energy, Materials, Industrials, and the small caps that institutional research walks past.
Do you only cover Canadian stocks?
Yes. Pristine Gaze Canada focuses exclusively on Canadian listed equities — primarily TSX and TSXV. Our parent group covers other markets, but the Canada service is dedicated to Canadian opportunities.
How is your research different from other newsletters?
Three things. First, you can actually talk to us — every subscriber reaches a real person who knows the research and your positions. Second, our reports are written for action: entry zones, position sizes, what would change our view. Eight to twelve pages, not sixty. Third, we follow through — open positions get updates, and when our view changes, we say so on the record.
Can I talk to someone about the research?
Yes. Call us on +1 416 865 3849, email hello@pristinegaze.ca, or use the chat on any page — each one reaches a real person who knows the research. We are available Monday to Friday, 9 AM to 6 PM Eastern Time, with back-office support from our India office.
How do I get a refund?
If you are unhappy with your subscription within 15 days of your first payment, we refund you in full. No questions, no forms. Email hello@pristinegaze.ca with the email address associated with your subscription, and we will process the refund within 3 business days. After 15 days, we do not offer refunds, but you can still cancel anytime and keep access until your current period ends.
Is my payment information secure?
Yes — and the simplest reason is that we do not take card payments on this site at all. There is no checkout here, so there is nothing for us to store: we never see or hold a card number. Payment is arranged with you directly. Our subscriber records are held in encrypted MongoDB Atlas servers located in Toronto, Canada. We comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). For more, see our Privacy Policy.
More questions? hello@pristinegaze.ca